ClIQUEGUIDE

Frequently Asked Questions

Customers

Clique Guide is a beauty & wellness booking platform revolution. We are your one-stop, go-to website & mobile application to view various in-store & on-the-go beauty & wellness services available. You will be able to browse, book & confirm your beauty & wellness appointments instantly.

Clique Guide encompasses multiple beauty & wellness services such as: hair salons, nail parlours, spas, massages, you name it and we will have it covered. Just search, book & confirm appointments instantly.

Clique Guide caters to beauty & wellness bookings within Malaysia. Sign up now to stay informed when we launch in other countries!

Mobile applications are in the works. Sign up now to be the first to know when we launch our mobile application!

Yes. All appointments booked through Clique Guide are confirmed instantly. You will receive an immediate confirmation email containing all your appointment details.

You are able to make an appointment at your convenience 24 hours a day 7 days a week.

Clique Guide will only charge RM5 + GST to confirm a booking which will be deducted from your total service cost, so it’s basically FREE!

All full payment shall be paid directly to the merchant at the time of your appointment. Clique Guide's booking fee (RM5 + GST) will be deducted from your total service cost.

Yes, you can change your appointment up to 2 hours in advance through your Clique Guide account. You can also contact your beauty or wellness service provider directly.

Yes, you can cancel your appointment up to 24 hours in advance through your Clique Guide account. You can also contact your beauty or wellness service provider directly.

As long as you cancel your appointment 24 hours in advance, your booking fee will be refunded. However, booking fee is non-refundable if appointments are cancelled within the 24 hours timeframe. Please note refund takes up to 2 weeks to be processed.

Beauty Service Merchants

Clique Guide aims to simplify the traditional way of booking beauty & wellness appointments. At the same time, we help merchants to fill up wasted time slots and increase revenues as customers can view your availability 24 hours. To find out more on how Clique Guide can benefit your business, please get in touch with us here

Clique Guide caters to any beauty or wellness service. The main core services will be Hair, Nail, Waxing, Facial, Spas & Massages. However, we do accept other beauty or wellness related services to be listed on Clique Guide.

Yes! If your business is relating to a beauty or wellness service, we would love for you to join our platform.

Currently Clique Guide operates in Malaysia only.

If you are interested in listing on our platform, please log in as a Clique Guide user (sign-up if you have not done so already) & fill up the ‘Become a Partner’ section under your profile OR you can drop us an email here.

Mobile applications are in the works. Sign up now to be the first to know when we launch our mobile application!

Only a small flat fee will be charged for every CONFIRMED booking. To find out more, please drop us an email.

Customers are given the option to cancel their appointment 24 hours before appointment time. Failing to do so Clique Guide is entitled to forfeit their booking fee. To find out more, please drop us an email here.

Clique Guide will inform customers to show up no later than 15 minutes after appointment time. If they fail to do so, merchants are allowed to take other appointments or walk-ins.